Terms and Conditions


Here at Gardening Direct Online, we can refund an item only if they are defective. If the item that you’ve received is faulty, please email us within 7 days of obtaining your product at [email protected] Please provide us with your order number and details of the defective item. We may require photo/video proof of the defective item.

Gardening Direct Online will not be held liable for any damages caused to any products during courier transit. Refunds or an exchange will be provided when a claim has been processed and approved by the courier provider. Please email us at [email protected] for any other damage inquiries.


Unfortunately, here at Gardening Direct Online, we do not offer a ‘change of mind exchange’, so please be mindful before checking out your items.


We accept MasterCard, Visa, American Express, and PayPal. All card payments will be redirected via PayPal for processing.

Further Questions: 

If you have any questions or you are unsure about anything mentioned above, feel free to email us at [email protected] and a team member will be happy to address any needs or concerns.